Complaints management
A transparent and fair process for addressing your concerns.
What is a complaint?
A complaint is any expression of dissatisfaction addressed to Lynx & Partners regarding our services, products, or actions. It may relate to an inadequate situation, a rights violation, or a non-compliant service. Every complaint is legitimate and deserves careful attention. Our objective is to understand your concern, identify the root cause, and implement a durable solution.
Complaint types
The categories we handle
Communication issue
No response, insufficient information, missing updates
Operational issue
Administrative error, processing delay, platform malfunction
Investment disputes
Disagreement on terms, allocation not respected, unexpected losses
Compliance & legal
GDPR, AML, contract non-compliance, or unfair clauses
Service quality
Inadequate service, insufficient support, negative experience
Fraud or abuse
Suspicious activity, cyberattacks, data manipulation
Management process
5 steps to resolve your complaint
Report
Registration
Investigation
Resolution
Closure
Report
Submit your complaint via the online form or by email at complaints@lynxpartners.com
Describe the issue in detail
Attach relevant documents
Provide your contact details
Specify the related file where applicable
Processing timelines
Your rights
What you can expect from us
Right to a fair and transparent process
Right to present your complete point of view
Right to confidentiality of personal information
Right to a response within a reasonable 30-day timeframe
Right to appeal to an impartial body
Right to a free procedure
Right to external legal remedies, mediation, or court
Submit a complaint
complaints@lynxpartners.com
Online form
Via the member portal
Postal mail
Registered office, see legal notice
Your satisfaction is our priority
If you have concerns, we are here to help. Please do not hesitate to contact us.